Staff in the Compliance Division monitor compliance, resolve disputes and enforce compliance with legislation and regulations.

 

The Division's work includes:

·         complaint handling and investigation

·         enforcement of fair trading, trade measurement, and consumer product safety issues

·         enforcement actions on unsafe consumer products and bans/recalls/warnings, as part of a national product safety compliance regime

·         policy development and research relating to consumer product safety.

 

Compliance Division comprises - Investigations, Trade Measurement, Compliance and Enforcement Unit and Consumer Product Safety.

 

Investigations

·         Investigate complaints relating to marketplace activities, monitor compliance and enforce legislative breaches

·         Investigate claims by consumers for compensation against the claim fund

 

Compliance and Enforcement Unit

·         Operates a focussed marketeering task force to address property marketeering

 

Trade Measurement

·         Inspect trade measuring instruments and goods sold by measurement

·         Licence measuring instrument certifiers and public weigh-bridge operators

·         Investigate trade measurement-related complaints and enforce legislative breaches.

 

Consumer Product Safety

·         Investigate complaints relating to unsafe consumer products and enforces through bans, recalls, or warnings as a part of national product safety compliance regime.

·         Research and develops policy relating to consumer product safety

·         Investigate approximately 100 consumer product safety complaints each year